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Returns & Refunds
At Pro Soccer Kits, we believe that a trustworthy shopping experience begins with clear and fair policies. Our return and refund process is designed to give football fans confidence when shopping with us.
30-Day Return Policy
You may request a return within 30 days of receiving your order. To qualify, items must be unused, unwashed, and returned in their original condition with packaging intact.
Eligible Reasons for Return
- Item arrived damaged
- You received the wrong product
- Manufacturing defect
- Major quality concerns
Items That May Not Be Returned
To maintain product quality and hygiene standards, the following items are generally not eligible:
- Worn or washed jerseys
- Products damaged after delivery
- Final sale items clearly marked at purchase
- Personalized or custom jerseys unless defective
How to Request a Return
Contact our support team with your order number and a brief explanation of the issue. Including photos helps us resolve your request faster.
Once your return is approved, you will receive step-by-step instructions.
Refund Timeline
After the returned item is received and inspected, refunds are typically issued within 5–10 business days to the original payment method.
Please note that banking providers may require additional processing time.
Exchanges
If your jersey arrives damaged, defective, or incorrect, we are happy to arrange a replacement whenever stock is available.
Return Shipping Responsibility
If the return is due to our error, we will work quickly to make it right. For other return reasons, shipping responsibility may vary depending on the situation.
Our Commitment to Customer Trust
A transparent return policy helps create a safer online shopping environment. At Pro Soccer Kits, we focus on fairness, clarity, and responsive support — because long-term customer trust matters more than short-term transactions.
Learn more about our service philosophy on our Why Choose Us page.
Shop confidently knowing that Pro Soccer Kits stands behind every order.
Why a Clear Return Policy Matters When Shopping Online
A straightforward return policy reduces uncertainty and helps customers make informed purchasing decisions. At Pro Soccer Kits, our approach is built around transparency and customer care so fans always understand their options.
We believe confident shoppers become loyal supporters — and that starts with policies you can trust.
Returns FAQ
Can I return my jersey if it doesn’t fit?
We recommend reviewing the sizing guide before purchasing. If you experience sizing concerns, contact our support team and we will assist you with the best available solution.
How long do refunds take?
Refunds are typically processed within 5–10 business days after the returned item is inspected.
Do you offer exchanges?
Yes. Items that arrive damaged, defective, or incorrect are eligible for replacement whenever possible.
Are custom jerseys returnable?
Personalized products are generally not eligible for return unless they arrive damaged or contain a manufacturing defect.
What if my item arrives damaged?
Please contact us immediately with photos so our team can resolve the issue as quickly as possible.
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